Refund Policy

1. Scope

This policy applies to paid enrollments in AutoNet Service courses and retainers arranged by invoice. Website pricing is informational; no checkout occurs on this site.

2. Eligibility for a full refund

You may request a full refund if you cancel in writing at least 14 days before the cohort start date and no live sessions or downloadable materials for that cohort have been delivered to you.

3. Partial refunds

If you cancel between 13 and 5 days before the start date, you may receive a partial refund of 50% of fees paid for unused seats, less any non-refundable items listed below. Cancellations inside 5 days of start are generally not refundable except as required by law or as an exception we grant in writing.

4. Non-refundable items

• Completed live sessions and office hours already delivered.
• Custom case workshops prepared specifically for a retainer client.
• Third-party fees explicitly itemized on an invoice (for example, venue costs for on-site facilitation).
• Seats transferred to another participant at your request after materials access begins.

5. Refund process

Email contact@autonetservice.digital with your invoice number, cohort name, and reason for the request. We confirm receipt within three business days and issue a decision within ten business days.

6. Processing time and method

Approved refunds are processed within 15 business days using the original payment method where possible, or by bank transfer to the remitting entity on the invoice. Currency conversion differences, if any, are borne by the payee’s bank.

7. Cancellations by AutoNet Service

If we cancel a cohort, you may choose a full refund or transfer to a later cohort at no additional fee. We are not responsible for travel costs you incur independently.

8. Exceptions

We may grant exceptions for documented medical emergencies or mandatory military service that prevent participation, subject to supporting documentation and unused materials. Exceptions are evaluated case by case and confirmed in writing.

9. Contact for refund requests

AutoNet Service · 242-3, Ujinri, Samseung-myeon, Boeun-gun, Chungcheongbuk-do, Korea · +82-5-399-7528 · contact@autonetservice.digital